About Pre-Orders

Pre-Order Payment & Cancellation Policy

How Pre-Orders Work

When you place a pre-order with Kate's Kreations RGV, you're reserving a custom design that will be specially made for you. Here's what to expect:

Payment Schedule

  • 30% deposit due at time of order – This reserves your spot and allows me to order your fabric
  • Remaining 70% balance due within 7 days of completion notification – You'll receive an invoice via email when your hats are ready to ship

Timeline

  • Production time: 8–12 weeks from the date fabric is ordered (1st of every month)
  • Balance notification: You'll receive an email as soon as your order is complete with payment instructions
  • Shipping: Orders ship within 2–3 business days after final payment is received

Cancellation & Refund Policy

I understand that plans change! Here's how cancellations work depending on timing:

Before Fabric Is Ordered

  • Full refund

After Fabric Is Ordered (But Before Production)

  • 50% refund of your deposit
  • Remaining 50% covers fabric costs already incurred

After Production Is Complete

  • No refund available – fabric has been purchased and hats have been made specifically for your order
  • Alternative option: Your deposit can be converted to store credit (no expiration) for a future purchase

Late Payment Policy

I want to make sure you receive your order as quickly as possible! Here's what happens if final payment isn't received on time:

  • 7 days after invoice date: Automatic reminder email sent
  • 14 days after invoice date: Final notice sent
  • 21 days after invoice date: Order will be canceled and listed for general sale
    • Your 30% deposit will be converted to store credit (no expiration)
    • No refund will be issued, as fabric and production costs have already been incurred

Why These Policies Matter

As a small business, I purchase fabric specifically for your order and dedicate production time to create your custom hats. These policies help me:

  • Keep costs low for all customers
  • Maintain efficient production schedules
  • Continue offering the partial payment option that makes pre-orders more accessible

Questions?

If you have any questions about pre-orders, payments, or cancellations, please email me at [your email] before placing your order. I'm always happy to help! 💙

By placing a pre-order, you agree to these terms.

Policy effective: [Date]Kate's Kreations RGV reserves the right to update this policy at any time. Current customers will be notified of any changes.