PSA For My Customers purchasing Pre-Order Scrub Hats
Thank you to my customers for being patient with our Pre-Order deadlines. I know waiting for new products can be exciting, and I appreciate your understanding. I want to explain the Pre-Order process. We offer Pre-Order hats because we need special fabric that isn't in stock. When you order a Pre-Order hat, I order the custom fabric, which takes time to print and ship. I prioritize quality over speed when choosing fabric manufacturers. After I receive the fabric, I can then cut and sew your scrub hat. Sometimes delays happen due to shipping issues or manufacturing defects, though these are rare, please be patient; it will be worth the wait. The normal wait time is 8-12 weeks, but this can always be a longer or shorter wait time depending on how fast the fabric is printed and shipped to me. If you're unhappy with the wait times, I'm happy to refund and cancel your order. This next sentence is for the small minority, but I still need to address it. PLEASE refrain from sending rude or threatening messages. I'm just a person trying my best to run a small shop and grow with my customers :) Thank you all again for allowing me the opportunity to offer so many great scrub hat options. I hope to fulfill your dream of your perfect scrub hat. :)
Contact
If you have any questions or concerns, please contact me via email or phone/text. I am a full time surgical tech, so if your message or call isn't answered right away, please give me some time to respond. I am usually off every other weekend. This is when I respond to emails and ship out in-stock orders.
If your call isn't answered. Please leave a text message so I can be sure to answer, incase my mailbox is full.
If your question is regarding a PRE-ORDER that you are waiting for and it is past or getting close to the 12 week deadline, please read the PSA above.
Email: kateskreations@kateskreationsrgv.com
Phone: (956)966-0677